International Journal of Academic Library and Information Science
IJALIS
ISSN: 2360-7858
Vol. 14(3), pp. 134- -143 April, 2026.
ISSN: 2360-7858
https://doi.org/10.14662/ijalis2026210
Full Length Research
Assessment of the Level of Communication between Healthcare Providers and Patients at the University of Port-Harcourt Teaching Hospital, Port-Harcourt
Babatunde Kayode Ayilegbe1, , Prof. Best Ordinioha2, Joyce Chigero Wokem3, Sunday Mauton Amosu4, LUCKY E. U. Onofa5, Abayomi Oluseye Olajide6, Oluyemi Folorunso Ayanbode7, Muyiwa A. Amin8, Adetunji Ademuyiwa Karunwi9
1Corresponding Author: Babatunde Kayode AYILEGBE (PhD), Director & HOD Health Information Management, Federal Neuro-Psychiatric Hospital, Aro, Abeokuta, Ogun State, Nigeria. Email: babatundeayilegbek@yahoo.com 2. School of Public Health, University of Port-Harcourt, Rivers State, Nigeria. Email: best.ordinioha@uniport.edu.ng 3. Department of Health Information Management, University of Port-Harcourt Teaching Hospital, Rivers State, Nigeria Email: wokemjoyce@gmail.com 4. Chief Consultant Psychiatrist & Head of Clinical Service, Federal Neuro-psychiatric Hospital, Aro. Abeokuta, Ogun State, Nigeria. Email: amosusunday1970@gmail.com 5. Chief Consultant Psychiatrist & WHO Global Mental Health Scholar, Federal Neuro-psychiatric Hospital, Aro. Abeokuta, Ogun State, Nigeria. Email: onolucky@yahoo.com 6. Consultant Psychiatrist Special Grade1, Federal Neuro-psychiatric Hospital, Aro. Abeokuta, Ogun State, Nigeria Email: edijaloolumo@yahoo.com 7. Deputy Director & HoD Library, Federal Neuro-psychiatric Hospital, Aro, Abeokuta, Nigeria. Email: ayanbodyemine@yahoo.co.uk 8. Senior Lecturer, Department of Health Information Management, Adeleke University, Osun State, Nigeria Email: aminmuyiwa01@gmail.com 9. Lecturer II, Health Information Management Department, Trinity University, Lagos State, Nigeria. Email: adetunjikarunwi@gmail.com
Corresponding author’s E-mai: babatundeayilegbek@yahoo.com
Accepted 26 April 2026
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Abstract |
Good communication between healthcare providers and patients is central to achieving efficient delivery as an outcome in healthcare facilities. Observations however suggest that hindrances to achieving these outcomes which have been causing untold hardships in healthcare settings. Therefore, the study investigated the level of communication between healthcare providers and patients at the University of Port-Harcourt teaching hospital, Port-Harcourt. Descriptive cross sectional research design was used for the study. A sample size of three hundred and eighty-five (385) was determined using Cochran’s formula. Stratified sampling method was adopted. A structured questionnaire and interview were used to collect data from the patients. The response rate was ninety-five percent (95%). Data collected were analyzed using descriptive statistics. The finding shows that there was a high level of communication between healthcare providers and patients at the University of Port-Harcourt teaching hospital, Port-Harcourt. The study concludes that patients felt more comfortable when communicating with young health professionals. It further concludes that gender was a significant factor among majority of the respondents. Additionally, the study also found that patients preferred communicating their health conditions with the doctors more than other healthcare personnel. The study therefore recommended among others, the provision of a more enabling environment to boost communication, and interpreters to reduce language barriers and assurance of upholding the doctrine of confidentiality of ventilated health information.
Keywords: Health information management, Patient health information, Health communication, Communication, Healthcare providers, Patients, Hospitals.
| Cite This Article As: Ayilegbe, BK., Ordinioha, B., Wokem, JC., Amosu, SM., LUCKY, E.U.O, Olajide, AO., Ayanbode, OF., Muyiwa A.A., Karunwi, AA (2026). Assessment of the Level of Communication between Healthcare Providers and Patients at the University of Port-Harcourt Teaching Hospital, Port-Harcourt. Inter. J. Acad. Lib. Info. Sci. 14(3): 134-143 | |